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What if I tried to enroll by March 31 but didn’t finish in time?

Healthcare.govEditor’s Note: To all our HHS colleagues, please share this information to those you serve and help them get covered in 2014.

If you tried to enroll in health coverage through the Marketplace by March 31 but didn’t finish on time, you may still be able to get 2014 coverage.

Continue enrolling!

If you’re in this situation, you must act quickly.

If you were “in line” to get coverage by midnight, March 31, 2014

If you tried to enroll in health coverage any time before midnight on March 31 and didn’t finish, you can still get coverage for 2014.

You might not have finished enrolling in time for reasons like these:

  • You couldn’t start or continue your application because of heavy traffic to HealthCare.gov or the Marketplace call center
  • You encountered maintenance periods that kept you from using the site
  • You were blocked by error screens or similar technical issues
  • You tried to get an appointment with a Navigator or other application assister but they had no times available before the deadline–or you were working with an assister but didn’t finish enrolling in time
  • You sent in an application by mail and didn’t get an eligibility result before the deadline
Continue with your application or contact the Marketplace Call Center

If you didn’t finish enrolling for reasons like the ones above, you can do one of the following to continue:

  • Log in to your online Marketplace application and continue the enrollment process. Pick up where you left off. Before you finish enrolling, you’ll see a statement that you tried to enroll before March 31 and didn’t finish. If you continue past that point, you’re confirming that statement.
  • Contact the Marketplace Call Center. Be sure to tell the customer service representative that you tried to enroll before March 31. They can help you finish enrolling by phone. Call 1-800-318-2596 (TTY: 1-855-889-4325) 24 hours a day, 7 days a week.
Act by April 15

You must finish your enrollment by April 15 to get coverage for 2014. If you enroll by April 15, your coverage will begin May 1.

If you enroll this way and your coverage begins May 1, you won’t need to pay the individual shared responsibility payment for the months of 2014 that you didn’t have health coverage.

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